Growing Your Practice: The Numbers Don’t Lie
True practice growth is a balance between patient acquisition AND patient retention. Many practices put all their focus on new patient acquisition and hope the patients stay. The first step to a profitable practice is to identify the holes in your bucket where you are losing patients and money. What key practice statistics should you be looking at on a weekly monthly, quarterly, and annual basis? In this practice-building session, you’ll learn where the holes are in your practice bucket and what to do to close them.
Delivering 5-Star Customer Service Even in a Pandemic
It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.
Getting it Right from Day 1: New Patient Consultation & Report of Findings Procedures
We all have heard it over and over again: you only get one chance to make a good impression: on a first date, at a job interview, and when welcoming a new patient to your practice! This session will walk you through the step-by-step sequence of Day 1 and Day 2 new patient procedures; what to do and what to say. And much more! Increase your patients’ perception of the value of your practice from their first experience and prepare them to receive and adhere to their report of findings recommendations the following day. In this presentation, you’ll learn the unskipable steps to help you deliver a world-class consultation, examination, and report of findings time after time.
Fixing the Economy between Your Ears: Six Inches between You and Success
Life, as good as it is, is sometimes going to throw some dirt on you. In this uplifting and inspirational presentation, Dr. Sanna offers nine “Reality Rules” for dealing with trying times and keeping your life and your practice on track. Keeping these nine rules in mind helps you prepare for the stuff that happens and gives you the attitude adjustment you need to succeed. It’s not what happens to you that’s important, it’s how you respond to what happens. This session will show you not only how to respond but how to fix it!