Fixing the Economy between Your Ears: Six Inches between You and Success
Life, as good as it is, is sometimes going to throw some dirt on you. In this uplifting and inspirational presentation, Dr. Sanna offers nine “Reality Rules” for dealing with trying times and keeping your life and your practice on track. Keeping these nine rules in mind helps you prepare for the stuff that happens and gives you the attitude adjustment you need to succeed. It’s not what happens to you that’s important, it’s how you respond to what happens. This session will show you not only how to respond but how to fix it!
Delivering 5-Star Customer Service Even in a Pandemic
It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.
Ignite Your Passion & Performance: Embracing Positive Change
Maximize your personal effectiveness by learning how to excel through embracing change. Change is the natural state of being alive. When you were a child, no one needed to tell you that. Somehow, you have forgotten it as an adult. When you deny the process of change, you become stagnant. Learning to accept it, understand it and go with it, you grow, become balanced and life is more fun. Giving in to your fears and walking through them is the gateway to change. This personal development session will lead you into massive action, helping you to master the fears that hold you back and cause you to resist change.
Post Payment Audits: How to Avoid Them & What to Do If You Are Audited
Due to the increase in post payment audits by the OIG and major insurance companies, it is imperative that doctors and CAs understand how to bullet proof their practices. Doctors, CAs and insurance personnel need to know what auditors look for and, more importantly, what their rights are as health care practitioners. It’s no longer a question of IF your practice will be audited, it’s WHEN. Understanding what auditors are targeting is the first step toward a successful defense.