Delivering 5-Star Customer Service Even in a Pandemic
It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.
Low-Tech Functional Tests that Establish Medical Necessity beyond Pain Relief
Proving medical necessity in today’s marketplace requires doctors to document objective functional improvement to get patient visits approved and paid for. In many chiropractic practices case management is pain management and when the pain goes away, so does the patient. One way to overcome this obstacle is to perform a small battery of quantifiable functional capacity tests to identify the patient's limitations beyond pain. These include measures of strength, endurance, balance, and proprioception. In this hands-on workshop, you’ll learn how to measure function, set goals for care, and communicate them to your patients and third-party payers.
Fixing the Economy between Your Ears: Six Inches between You and Success
Life, as good as it is, is sometimes going to throw some dirt on you. In this uplifting and inspirational presentation, Dr. Sanna offers nine “Reality Rules” for dealing with trying times and keeping your life and your practice on track. Keeping these nine rules in mind helps you prepare for the stuff that happens and gives you the attitude adjustment you need to succeed. It’s not what happens to you that’s important, it’s how you respond to what happens. This session will show you not only how to respond but how to fix it!
The Path to Building a Super Successful Practice that Matters
Building the practice of your dreams doesn’t have to be complicated. In fact, when you break down your practice into its core functions, it can be made much simpler. We all have the inherent ability to build a successful practice. You must learn and apply some fundamental principles to be able to do it. Perhaps you have never seen yourself as a super-achiever or just thought it was an impossible goal. It’s not! In this session, you’ll learn how to focus on helping more patients, keep track of your numbers, and deliver exceptional service and an awesome patient experience.