Delivering 5-Star Customer Service Even in a Pandemic
It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.
How to Grow Your Practice by Hiring the Right People
Your number one problem is Who, not what. What refers to the services you provide, the products you sell, and the strategies you use to build and grow your practice. Chiropractors can spend an entire career chasing after solutions to all of the problems that plague their practices. However, focusing on what problems leads to more stress and less of the income and time you desire. Or you could decide to focus on the who. Who refers to the people you put in place to implement the what choices you make for your practice. Who is where most of your problems start—but it can be where the magic begins. This session will review the top strategies for hiring the right members for your practice team.
Stamp Out Denials with Insurance Collections Essentials
In this important session, we will review the Breakthrough Coaching Insurance Department system. Learn how each and every step of the collection process works. You'll be taught exactly how each of the BTC insurance forms is used to maximize efficiency and reimbursement. Step-by-step procedures will be taught for insurance verification, insurance billing, and insurance collections. This session is a “don't miss” for key insurance billing staff!
Growing Your Practice: The Numbers Don’t Lie
True practice growth is a balance between patient acquisition AND patient retention. Many practices put all their focus on new patient acquisition and hope the patients stay. The first step to a profitable practice is to identify the holes in your bucket where you are losing patients and money. What key practice statistics should you be looking at on a weekly monthly, quarterly, and annual basis? In this practice-building session, you’ll learn where the holes are in your practice bucket and what to do to close them.