Maximize your personal effectiveness by learning how to excel through embracing change. Change is the natural state of being alive. When you were a child, no one needed to tell you that. Somehow, you have forgotten it as an adult. When you deny the process of change, you become stagnant. Learning to accept it, understand it and go with it, you grow, become balanced and life is more fun. Giving in to your fears and walking through them is the gateway to change. This personal development session will lead you into massive action, helping you to master the fears that hold you back and cause you to resist change.

It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.