How to Grow Your Practice by Hiring the Right People
Your number one problem is Who, not what. What refers to the services you provide, the products you sell, and the strategies you use to build and grow your practice. Chiropractors can spend an entire career chasing after solutions to all of the problems that plague their practices. However, focusing on what problems leads to more stress and less of the income and time you desire. Or you could decide to focus on the who. Who refers to the people you put in place to implement the what choices you make for your practice. Who is where most of your problems start—but it can be where the magic begins. This session will review the top strategies for hiring the right members for your practice team.
Delivering 5-Star Customer Service Even in a Pandemic
It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.
Fixing the Economy between Your Ears: Six Inches between You and Success
Life, as good as it is, is sometimes going to throw some dirt on you. In this uplifting and inspirational presentation, Dr. Sanna offers nine “Reality Rules” for dealing with trying times and keeping your life and your practice on track. Keeping these nine rules in mind helps you prepare for the stuff that happens and gives you the attitude adjustment you need to succeed. It’s not what happens to you that’s important, it’s how you respond to what happens. This session will show you not only how to respond but how to fix it!
Growing Your Practice: The Numbers Don’t Lie
True practice growth is a balance between patient acquisition AND patient retention. Many practices put all their focus on new patient acquisition and hope the patients stay. The first step to a profitable practice is to identify the holes in your bucket where you are losing patients and money. What key practice statistics should you be looking at on a weekly monthly, quarterly, and annual basis? In this practice-building session, you’ll learn where the holes are in your practice bucket and what to do to close them.