Delivering 5-Star Customer Service Even in a Pandemic
It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.
Stamp Out Denials with Insurance Collections Essentials
In this important session, we will review the Breakthrough Coaching Insurance Department system. Learn how each and every step of the collection process works. You'll be taught exactly how each of the BTC insurance forms is used to maximize efficiency and reimbursement. Step-by-step procedures will be taught for insurance verification, insurance billing, and insurance collections. This session is a “don't miss” for key insurance billing staff!
Post Payment Audits: How to Avoid Them & What to Do If You Are Audited
Due to the increase in post payment audits by the OIG and major insurance companies, it is imperative that doctors and CAs understand how to bullet proof their practices. Doctors, CAs and insurance personnel need to know what auditors look for and, more importantly, what their rights are as health care practitioners. It’s no longer a question of IF your practice will be audited, it’s WHEN. Understanding what auditors are targeting is the first step toward a successful defense.
Getting it Right from Day 1: New Patient Consultation & Report of Findings Procedures
We all have heard it over and over again: you only get one chance to make a good impression: on a first date, at a job interview, and when welcoming a new patient to your practice! This session will walk you through the step-by-step sequence of Day 1 and Day 2 new patient procedures; what to do and what to say. And much more! Increase your patients’ perception of the value of your practice from their first experience and prepare them to receive and adhere to their report of findings recommendations the following day. In this presentation, you’ll learn the unskipable steps to help you deliver a world-class consultation, examination, and report of findings time after time.