Delivering 5-Star Customer Service Even in a Pandemic
It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.
How to Set Expectations & Stop Patient Drop Out
At Breakthrough Coaching, we are big believers in effectively setting patients’ expectations by pre-framing what will happen on every visit from the first visit to re-exams, through the transition from Acute to Wellness care. Chiropractic is new to most people and so being aware of the effect your communication with and around patients is essential to setting the right foundation for a successful experience. Patients should feel cared for and informed, not confused, and frustrated. The most successful practices are filled with great patients. Patients who know and own their role in their care and in your Mission to provide it to them. Your patients want to be great patients because great patients get the best results. In this session, we’ll teach you how to show them how.
Confidently Communicate Chiropractic: The Posture Longevity Connection
Posture is one of the most overlooked aspects of good health and longevity. Without good posture attaining and maintaining good health is impossible. Tech neck has become epidemic and “sitting disease” become its own category of illness. Proper posture is the manifestation of physical, mental, and emotional balance. Maintaining correct posture through core stabilization may be one of the best-kept secrets to obtaining a longer, healthier, and more enjoyable life. You’ll learn how to perform dynamic postural assessments and the top ten unskippable steps to transform your active care procedures and help your patients develop and maintain better posture and quality of life.
Time Power—Creating Balance between Your Practice & Your Life
In Time Power, we reveal the comprehensive Breakthrough Coaching system designed to help you increase your productivity and income exponentially – in just weeks! Filled with powerful, proven tools and techniques, this session will show you how to: * gain more productive hours each day * make better decisions, faster! * set clear goals and focus on higher-value activities * manage multitask jobs more efficiently * overcome the people problems that can sap your time * use the tools and techniques that will make your more productive for the rest of