True practice growth is a balance between patient acquisition AND patient retention. Many practices put all their focus on new patient acquisition and hope the patients stay. The first step to a profitable practice is to identify the holes in your bucket where you are losing patients and money. What key practice statistics should you be looking at on a weekly monthly, quarterly, and annual basis? In this practice-building session, you’ll learn where the holes are in your practice bucket and what to do to close them.

It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turn your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.